Rules & Policies

General:

Boulderz Climbing Centre has the authority to revoke or suspend rights and privileges when offending behaviour is exhibited. Offending behaviour includes, but is not limited to:

  • Disorderly conduct
  • Disruptive behaviour
  • Persistent disregard of facility rules
  • Default in payment such as for program fees or membership dues

Each person entering these areas for the purpose of participating in any program must be a registered participant or an authorized guest or member.

Facility Rules:

  • Everyone entering the facility must have a completed waiver
    Note: For participants 17 and under, waiver forms must be completed by a parent or legal guardian only. Waivers completed by anyone else is not considered valid. Participants are legally responsible for ensuring their documentation and information is completed correctly and by the correct party or individual. Boulderz Climbing Centre is not liable for fraudulent submissions. 
  • Always check in at the front desk prior to entry.
  • NO BARE FEET in the gym at all times. Always wear sandals, shoes, or socks when not climbing.
  • When not climbing, please stay off the landing mats.
  • STOP and LOOK before walking through archways.
  • CLIMB DOWN whenever possible. If you top out, use the stairs, ladder, or slide to get down, depending on the facility.
  • When Top Rope or Lead Climbing, always display your BELAY TAGS. If you don’t have one please see one of our staff for more information about lessons and belay tests.
  • Only Boulderz Climbing Centre instructors may teach at our facility.
  • Anyone ages 13 and under MUST be accompanied by an adult at all times.
    • 1 non-climbing adult with up to 3 children
    • 1 climbing adult with up to 2 children
  • We do not allow spectators. Adults supervising a climbing minor excepted.
  • Once your child’s lesson is complete, they must be picked up immediately.
  • ALL food and drink (except for water) must be consumed in a dining area away from the climbing areas.
  • Do not come in if you are unwell. Abide by public health requirements. Our climbers and staff are our top priority.
  • All bad attitudes left at the door, only acceptable problems are on the wall.

Safety & Risks:

  • All participants are expected to recognize and accept the risks inherent in their activity. Part of the risk involved in undertaking any activity or program is relative to the participant’s own state of health (physical, mental or emotional) and the awareness, care and skill with which the participant conducts himself or herself in that activity or program.
  • The specific risks vary from one activity to another. All participation in programs and services is voluntary and each participant knowingly assumes all risks associated with his or her own participation.
  • IN CASE OF PERSONAL INJURY OR ACCIDENT, CONTACT A STAFF PERSON IMMEDIATELY. For life threatening circumstances contact 911 directly.

Pricing Policy

All prices are subject to tax unless otherwise noted. Pricing is subject to change without notice.

Admission:

Grants access to the facility for the day of the purchase. Cannot be transferred.

Intro to Boulderz:

  • Can be purchased once per customer per lifetime at each location
  • 50% discount applies on first consecutive month of membership
    • Can be used for Bronze 1 Month Membership, membership must be consecutive meaning no gaps between the Intro and 1 Month
    • Can be used for Silver and Gold, must start membership within 2 weeks of Intro ending, otherwise discount will no longer apply.

Bronze Memberships:

  • Prepaid for specific duration and location
  • Unlimited climbing
  • Non-refundable and cannot be transferred

Silver and Gold Memberships:

  • Billed monthly to a credit card
  • See full terms, conditions, and perks of these memberships on your membership contract

    Punch Passes:

    • Equivalent to admission, but purchased 5 or 10 at a time
    • These are not transferable
    • Punches will expire 24 months after date of purchase.
    • Punch passes can only be used at the facility/location where purchased..

    Family Discount

    • Our family discount is 20% and applies to both parents and kids in a family
      • A family is defined as 1 parent with 1-2 kids or 2 parents with 2-4 kids
      • Parents are ages 18+, kids are ages 17 and under
    • The family discount applies if purchasing the same item for all family members
    • For Silver and Gold monthly memberships, all family members must reside at the same address
    • For Bronze memberships, all family members must have the same start and end dates
    • For Punch Passes, purchase must be made all together for all family members. Additional family members may not be added later. Punches can be used separately after the initial purchase.
    • Family discount applies to Admission, Bronze/Silver/Gold Memberships, and Punch Passes
    • Family discount does not apply to Intro to Boulderz, courses, classes, programs, etc, or anything else not mentioned above

    Rental Equipment:

    • Cannot be taken outside of the facility.
    • Socks are required when using rental shoes.
    • Climbing shoes are required to climb unless otherwise stated by a supervisor.
    • No discounts apply to rental equipment due to retail items being out of stock.

    Gift Cards:

    Value available on the Gift Card can be used towards any purchase at any Boulderz location, has no cash value and is non-refundable.

    Gift Certificates:

    Can be used to redeem the item on the certificate at no charge. Have no cash value, and so they cannot be used towards any other purchase.

    Program Cancellations and Facility Closures:

    Occasionally the facility or classes are cancelled on holidays or because of special events or for other unforeseen circumstances. Boulderz reserves the right to cancel a program due to low enrolment or classes may be combined if enrolment is low.

    Allergies and Medical Conditions:

    WE ARE NOT A NUT FREE FACILITY, however to reduce risk, do not send your child to the facility with snacks containing nut products. If your child has allergies or any medical condition that we should be aware of, please let us know at the time of registration. Please also speak with your child’s instructor about any conditions that could impact your child’s safety. In the event of an emergency, we will make every attempt to contact the parent(s) or guardian(s) listed on the account. If we are unable to reach the parent(s) or guardian(s), we will contact the person listed as an alternate emergency contact. Please keep the contact information (home phone, cell phone or work phone) current on your family account. Contact the facility directly for any questions.