Effective Date: February 1, 2025
1. Welcome to Boulderz. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and interact with our web forms.
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
2. Information We Collect We collect personal information that you voluntarily provide when using our website, including but not limited to:
- Name
- Email address
- Phone number
- Emergency contact details
- Waiver agreements and acknowledgments
- Any additional information submitted via forms (e.g., membership inquiries, event registrations)
Please note that registration and bookings occur through a third-party platform, Rock Gym Pro (RGP). When you click on embedded links on our website that redirect you to Rock Gym Pro, their privacy policy will govern the handling of your information on their platform.
3. How We Use Your Information We use the collected information to:
- Process membership applications and waiver agreements
- Respond to inquiries and communicate with you
- Register participants for climbing events and classes
- Ensure safety and liability compliance
- Send relevant updates, promotions, or notifications (if consent is given)
4. Consent & Your Rights By submitting your personal information via our web forms, you consent to its collection and use as described in this policy. You have the right to:
- Access the personal data we hold about you
- Request correction of incorrect or outdated information
- Withdraw your consent and request data deletion (subject to legal obligations)
5. Data Sharing & Third Parties We do not sell or trade your personal data. However, we may share information with trusted third-party service providers who assist us in:
- Managing event registrations and scheduling
- Processing waiver agreements digitally
Since registrations and bookings occur through Rock Gym Pro (RGP), we encourage you to review their privacy policy to understand how they handle personal data. We do not control their data practices and are not responsible for their policies or security measures.
6. Data Storage & Security We take appropriate security measures to protect your information from unauthorized access, loss, or misuse. Your data may be stored on secure servers located in Canada or other jurisdictions with adequate privacy protections.
7. Data Retention We retain personal data only as long as necessary for its intended purpose or as required by law (e.g., for liability or safety records).
8. Cookies & Tracking Technologies If our website uses cookies or tracking technologies, we will provide a separate notice detailing their usage and how you can manage your preferences.
9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Toronto | The Junction
1444 Dupont St. Unit #16
Toronto, ON. M6P 4H3
416-516-6666
toronto@boulderzclimbing.com
Etobicoke | The Big Gym
80 The East Mall unit 9
Etobicoke ON M8Z 5X1
416-255-6676
etobicoke@boulderzclimbing.com
Mississauga | The Cave
1705 Argentia Rd. Unit 5
Mississauga ON L5N 3A9
647-794-8520
mississauga@boulderzclimbing.com